As coaches, managers, or team members - we've all encountered situations in the workplace where a conversation moves from "constructive conflict" to "stressful conflict". In this workshop, we'll begin by exploring what the differences are between constructive and stressful conflict and establish the different behaviours that can bring forth these stressful interactions. We'll then quickly move into a series of practice exercises and facilitation techniques to help participants support a more healthy interaction both one-on-one and on the team.

“They are resisting the changes I am trying to implement!” It’s a common refrain when people don’t embrace a change with the speed or enthusiasm desired. Do you keep pushing, give up or call in the big guns? How you respond to resistance can doom the change to failure, or boost the chance of success.
As coaches, we introduce new ideas in many different contexts. Relying on positional authority (our role as coach), or calling on outside authority (the managers who hired us) isn't likely to get those ideas a fair hearing.
In this talk, Mike will help you see resistance from a new perspective. By understanding how much influence you have, what forces are interacting around you and seeing different ways to re-frame your issues you can still get your message across without “inflicting help” on others.