Jim Tunnessen
Chief of Digital Innovation and Development
US Citizenship and Immigration Services
location_on United States
Member since 6 years
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Jim Tunnessen
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Jim Tunnessen is the Chief of Digital Innovation and Development for the US Citizenship and Immigration Services (USCIS). He joined USCIS in 2013 after a 2 year stint at US General Services Administration working on implementing cloud services across the agency. During that time he has successfully changed organizational processes and cultures to implement agile management and agile development practices, DevOps, the use of opensource technologies, continuous integration, and continuous delivery for software development. He is a former US Army officer and US Marine with some senior executive corporate experience mixed in.
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Kicking @$$ with Kanban and DevOps
Jim TunnessenChief of Digital Innovation and DevelopmentUS Citizenship and Immigration Servicesschedule 6 years ago
45 Mins
Talk
Intermediate
In 2014, US Citizenship and Immigration Services Digital Innovation and Development Group, USCIS DID(it), implemented a portfolio level Kanban process to improve efficiency and delivery of operations, maintenance, and enhancements of existing mission critical software applications. This change in the process and culture of the organization resulted in a year over year (FY13 - FY14) 163% increase in deployments, a 145% increase in the number of user stories deployed, and an increase in end-user and developer satisfaction. These annual metrics were all surpassed within the first five months of FY15. This talk will discuss how we were able to accomplish this by adjusting our process, culture, documentation, and organization; and how it led to increasing our effectiveness and processes with proprietary software development.
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