location_city Sydney schedule Dec 6th 11:45 AM - 12:15 PM place The Loft

As technology leaders, we spend endless hours on solution design reviews, costing, project management & vendor contracts... yet we rarely spend enough time on the thing that has the biggest multiplier impact: your people architecture. This session will be a worked example of how restructuring an organisation to address a significant Theory of Constraints issue achieved results beyond what was expected, and used architecture concepts to get the technology teams on board and help improve autonomy and engagement.


Outline/Structure of the Talk

1) Framing the issue that plagues many technology teams:

-- reification of compliance obligations

-- centers of excellence / functional hierarchy teams

2) How to address the resultant poor customer centricity

-- moving to autonomous, multi-function teams without a loss of 'control'

-- introducing a customer interface for every team in your organisation

-- measuring performance at the customer interface

3) Scalability models for organisational design & service delivery

-- human architecture : intentionally invoking Conway's law

-- defining team interfaces & abstraction boundaries to create autonomy

-- Governance Lite : the benefits without the headaches

4) Observations from a recent restructure at Healthdirect

-- Change management success & failure

-- Service delivery performance improvements

-- Team engagement improvements

-- and an unexpected cost reduction

Learning Outcome

Fresh ideas for structuring your teams & justifying the need for organisational change

Awareness of the patterns that lead to premature optimisation outcomes for internal service teams

An opportunity to reflect on the biggest bang-for-buck leadership responsibility you have: your people architecture

Target Audience

Team Leads & Managers needing to change their team & company structure to improve performance

Prerequisites for Attendees

You should be aware of governance models, organisational design basics, and the principles that drive your own organisational structure and team responsibilities.



schedule Submitted 3 years ago

  • Lindsay Holmwood
    Lindsay Holmwood
    Dev Team Lead
    schedule 3 years ago
    Sold Out!
    30 Mins

    You’re probably familiar with Conway’s Law, that “organizations which design systems ... are constrained to produce designs which are copies of the communication structures of these organizations." But did you know that there’s a tradition in academia spanning as far back as the 1960’s that has studied it in action?

    Our understanding began in the traditions of organisational design, product design, and organisations-as-complex-systems. Conway’s Law is a separate tradition in technology, embracing our idioms and ways of storytelling.

    But all three traditions point back to the same underlying concepts.

    Conway’s Law has been studied across auto, aviation, software, banking, and healthcare. Each study has revealed how humans organise to build systems, and how those systems influence how we organise ourselves.

    The results are not what you’d expect.

  • Luke Stubbles

    Luke Stubbles / Brett Porter - Beyond Ping-Pong and Catered Lunches

    30 Mins

    At SafetyCulture, our culture is foundational to everything we do.

    Our engineering team has doubled to 60 in the space of 6 months and continues to grow. Not having a good handle on our culture we’re trying to build or preserve would be like driving a formula one car blindfolded and without a steering wheel. We'd crash and burn.

    This talk moves beyond ping-pong tables and catered lunches to get to the core of what makes up a healthy engineering culture, where everyone gets out of bed each day to be a part of something they find meaningful, and accomplish big things as part of a team.

    In the talk, we’ll cover what ingredients are essential to a healthy culture, and what that means to the team. Culture doesn’t stand still, so we’ll also cover how to maintain what’s important as the team grows or changes, and how to keep it fresh over the course of time.