location_city Washington DC schedule Oct 16th 10:30 - 10:40 AM EDT place Ballroom D people 19 Interested

Traditional management techniques have emphasized Utilization as a key metric to increasing team productivity. Agile and Lean management techniques, instead, focus on reducing Work In Process (WIP) and building in Slack as the key to decreasing cycle time and increasing team efficiency. In this session, we will take a look at the correlations between these seemingly unrelated data points and how teams can leverage it to deliver value faster.


Outline/Structure of the Case Study


1. Why WIP Matters

Little's Law

2. Why Utilization Matters

Correlation between Utilization and Cycle Time

3. What can teams do to control WIP and Utilization, and reduce Cycle Time

Learning Outcome

  1. Understand how WIP and Utilization impacts delivery of value
  2. Learn how you can control these variables to reduce cycle time

Target Audience

Product Owners, Scrum Masters, Release Train Engineers


schedule Submitted 5 years ago

  • Colleen Johnson

    Colleen Johnson - End to End Kanban for the Whole Organization

    Colleen Johnson
    Colleen Johnson
    schedule 5 years ago
    Sold Out!
    45 Mins
    We often look to our engineering teams first to drive efficiency and speed to deliver but as we optimize the flow of our development processes we quickly create pressure in the organizational workflow with the activities that feed into and out of product delivery.  Product definition struggles to keep pace and establish a queue of viable options to pull from.  Marketing efforts begin to pile up as features release faster than we can share the news.  All of this stems from optimizing only one part of the overall system.  In this talk we will look at how to scale Kanban practices to the entire organization to provide the visibility, flexibility and predictability to make every part of the business truly agile.  
  • Matt Badgley

    Matt Badgley - Becoming a High-performing Team Doesn't Happen Overnight, It Takes Practice

    45 Mins

    Have you ever been a part of a team that attended some form of Agile training for a day or so, and then expected to go forth and be Agile?

    Or, even worse, have you ever been asked to help a team improve, but the team found themselves too busy to improve?

    I unfortunately have said yes to both of these questions and for each, the result wasn’t good and as a leader of the teams impacted — I failed them. After these and many more frustrating experiences, I set out to figure out what needs to change in order to improve the outcomes and help make people awesome. In this session, I want to share what I discovered.

    During this interactive session, we’ll brainstorm the areas that we struggle, explore the aspects of becoming good and high-performing, and we’ll establish a baseline understanding of agile practices. We’ll dive into the concept of deliberate practice and look at how we create an environment that enables deliberate practice to occur. Finally, we’ll wrap-up with a group discovery of practices the we’ve used in the field to overcome the areas that we struggle.

    Please join me for an outcome focused, practice based coaching discussion.

  • John Tanner

    John Tanner - The GQM Approach to Enterprise Agile Metrics

    45 Mins

    When undertaking an Agile transformation, there is a need to collect data to demonstrate progress and show improvement, but where does one even start? Common Agile metrics approaches do well at measuring team velocity and throughput, but can sometimes overlook the requirements of executive sponsors, product management, and other key stakeholders. This problem is often rooted in a lack of understanding about what business goals are driving decision making throughout the organization and what questions we should be answering with the metrics we collect.

    The “Goal-Question-Metric” (GQM) approach is a proven method for driving goal-oriented measures throughout a software organization. With GQM, we start by defining the goals we are trying to achieve, then clarifying the questions we are trying to answer with the data we collect. By mapping business outcomes and goals to data-driven metrics, we can form a holistic picture of the Agile environment and clearly articulate how we are doing across the span of the enterprise.

  • Christina Murto

    Christina Murto / Marie Dingess - Cultivating a Lean Mindset

    45 Mins
    Experience Report

    Does your organization or team’s Agile practice feel stale? Do you believe your team can reach a higher level of performance but not sure what the next step is?

    Marie Dingess and Christina Murto will share the changes we have fostered over the past couple of years to move our Agile game to the next level at Capital One.

    We will highlight the “seeds of change” we planted and cultivated in our Digital Technology space as well as patterns we saw as teams evolved their practices including:

    • Lean, Systems Thinking, Kanban/Scrumban
    • Continuous improvement (leveraging PDCA & Improvement Kata)

    We will speak to considerations for trying these practices, tools and techniques, and showcase the results:

    • Quantitative improvements: decreased cycle time and increased story throughput
    • Qualitative measures: improved morale, team ownership of processes, and engaged Product Owners.